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Frequently Asked Questions

  1. What if I have a question about accessibility?

    We strive to provide customers and other individuals with disabilities with equal access to our products and services, including through an accessible website. If you have questions, comments, or encounter any difficulty in using this site, please e-mail customerservice@LionRibbon.com or call 1‑800‑551‑LION (5466).

  2. I’m a Retailer that’s interested in carrying Lion Ribbon products, how can I receive more information?

    Call Customer Service at 1‑800‑551‑LION (5466) or email customerservice@LionRibbon.com.

  3. How do I place an order online?

    Click one of the Shop Now buttons and you will be directed to the Lion Ribbon online store hosted by Brandwise. You will need to set-up a Passport (email and password) and request access. Once access is approved, you can use your Passport to login and shop.

  4. If I have an account with Lion Ribbon, do I still need to set up a Passport account?

    Yes, you can register here.

  5. What does a tax ID number look like and why do you need it?

    Your tax ID number verifies you are indeed a business operation and is provided to you by the state in which you established your retail or wholesale business.

  6. What if I don't have a Tax ID?

    Please shop Offray ribbons on our consumer website: SomethingDelightful.com/offray-ribbon

  7. How do I change an order?

    The order process begins when you click on the submit order button in the checkout. Our orders go directly to our shipping department for processing so we are unable to make any changes to your order. We apologize for any inconvenience.

  8. Do you charge for shipping?

    Yes. There are shipping and handling charges depending on the size of your order. These charges will be added at the time of shipment. However, we may from time to time, at our sole discretion, offer free freight options subject to certain conditions.

  9. When will my order be shipped?

    We work to process and ship all orders very quickly. In most cases, orders placed before 10am EST will be shipped the same day*. All other orders will be shipped within the next two business days.

    *Same day shipping only valid for in-stock items, Monday – Friday. Excludes holidays and other scheduled closures. Not responsible for any unforeseen delays by the shipping carrier.

  10. Do you offer expedited shipping?

    Yes, at checkout you can choose between standard shipping and expedited shipping via air. Expedited shipping is only available for orders being shipped within the lower 48 states. If you need to expedite the shipping of an order to Alaska, Hawaii or Puerto Rico, please contact customer service.

    Only valid for in-stock items Monday–Friday. Excludes holidays and other scheduled closures. Not responsible for any unforeseen delays by the shipping carrier.

  11. How long will it take for me to receive my order?

    We process most orders within 2–3 business days. Shipping time frames will vary depending upon, among other factors, availability of the specific product ordered, the time of year and the shipping address to which the order is being shipped.

  12. What is your return policy?

    Although all sales are considered final with no returns accepted, sometimes errors do occur. We take great care to pack and ship your order in excellent condition. However, if your receiving personnel find any shortages or damage upon arrival, all exceptions must be noted on the carrier’s Bill of Lading document which consignees are required to verify as accurate upon receipt. If you encounter a problem with the quality of our product, contact customer service within 72 hours of receipt. All returns must have prior authorization. Merchandise refused or returned will be subject to a 20% restocking fee and product must be in the original packaging and resalable condition. Seasonal, custom and closeout products cannot be returned.

  13. Can I cancel my order?

    We will make every effort to stop the processing of your order if it has not shipped. Please email us at customerservice@lionribbon.com or call us at 1‑800‑551‑LION (5466) to cancel your unshipped order.

  14. Does Lion Ribbon ship outside of the U.S.?

    Currently, Lion Ribbon.com offers shipping in the United States, including Alaska and Hawaii as well as Puerto Rico. Call customer service at (800) 551‑LION to inquire about international ordering options.

  15. Does Lion Ribbon ship to Puerto Rico?

    Yes! Simply choose Puerto Rico from the state drop down menu when entering your ship-to address and your will be prompted with a PR Ground shipping option.

  16. Do you ship to P.O. Boxes?

    We do not deliver to PO boxes, APO (military) boxes, or FPO (foreign) boxes.

  17. How do I ship to multiple addresses?

    If you need to send items to multiple addresses, you must place separate orders for each address.

  18. What forms of payment do you accept?

    We currently accept Visa, MasterCard, Discover and American Express for all orders. If you complete an account request form with references and submit it to our credit department you may be able to qualify for open terms. Call customer service at (800) 551‑LION to inquire.

  19. Do you have a catalog?

    Yes. We have a catalog that you can view online by clicking here.

  20. Why does the color of my product look different than it did on my computer screen?

    The brightness option on your monitor may be set to a level where the product may look lighter or darker depending on this setting. The colors shown on your screen are for reference.

  21. How can I talk to a live person?

    Call Customer Service at (800) 551‑LION or email customerservice@LionRibbon.com and request a Customer Service representative call you back. Our office hours are 8:00 am – 5:00 pm EDT.

  22. I have a question that's not answered above.

    Call Customer Service at (800) 551‑5466 or email customerservice@LionRibbon.com with your question.

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